Customer Service:

Monday thru Friday: 9:00 AM to 4:30 PM (CST)

Email: Info@Baretraps.com

Phone:  1 888-568-2140 

https://support.baretraps.com/en-US 

I have a problem with my order.

Problems with an Order? No worries, it’s our pleasure to assist you with a quick solution please contact us at info@baretraps.com

Will I be notified when my order ships?

When your order has been shipped, you will automatically receive an email confirmation that will include your tracking information.

 

 

Can you ship internationally?

Bartraps is currently only able to provide shipping within the United States.  

 

 

How do I clean my Baretraps?/ How do I care for my Baretraps?

In general, we recommend that our footwear be cleaned by wiping clean with a dry cloth. We do not recommend using any chemical or water or cleanser.[KS1] [AC2] 

 

Never put Baretraps in the dryer or let dry in direct sunlight.

  • This can damage the construction of the boot or sandal.

 

Rebound Sandals:

  • Are not waterproof.
  • We do not recommend immersing them in water or soapy water.
  • Drying on the patio is okay, BUT only in the shade, never in the dryer and do not leave out in the sun.

 

Synthetic Leather

  • clean using warm water and mild soap. Simply, mix the two together and apply gently using a soft cloth; rubbing away any visible dirt.
  • Never put Baretraps in the dryer or let dry in direct sunlight.

 

 

Microfiber

  • clean using a dry cloth to wipe away any visible dirt.
  • Never put Baretraps in the dryer or let dry in direct sunlight.

 

Baretraps Weatherproof boots:

  • Cleaning can be done with mild soap and water. 
  • Make sure to clean your boots right away after being in salty conditions. 
    • Lightly dampen the item with a clean wet cloth. 
    • Gently scrub the surface with soap and water. 
    • Lightly rinse with a cloth to remove any access soap.
    • When finished, use a clean, damp cloth to remove excess residue. 
    • Allow drying naturally in a well-ventilated area. 

 

For more stubborn stains:

    • Mix some water and vinegar (easy on the vinegar, you can always do it again).
    • Gently, wipe down the boots.  Be mindful not to scrub too hard, as it could damage the boot.
    • When finished, lightly rinse the boot, and let dry in a well-ventilated area. 

 

 

Can I use waterproofing spray?

Using Waterproofing Spray:

Waterproofing spray can be used as an additional barrier of protection and use to extend the life of our products or restore the weatherproofing properties of your boots. Here are some quick tips when using waterproofing spray:

  • Make sure your shoes are clean and totally dry before you apply the spray.  (Do not dry in direct sunlight)
  • Carefully follow the instructions on the product.
  • Don’t forget to spray around the boot seams for extra waterproof protection. 
  • Only use spray that is designed specifically for shoes and for your specific boot material (ex. Synthetic leather)

 

 

When will I get my refund?

 

Refunds will be processed within 2 business days of receipt of your return in our warehouse.

  • It may take 3-8 business days for your return to reach our warehouse.
  • Our returns team will process your return which will automatically apply a refund (for any unworn merchandise) to your original method of payment.
  • You will receive an automated email notifying you when our team processes your return.
  • Please note that depending on your credit card company, it may take up to 10 business days after your credit is applied for it to be posted to your account.
  • *Items marked FINAL SALE cannot be exchanged or returned at any time.

 

 

What is Sezzle?

Sezzle is a 3rd party payment program allowing customers to spread their purchase payment out interest free.  Sign up and receive an instant approval decision through the Sezzle website.  Shopping with Sezzle will not affect your credit score. 

Must be over 18, a resident of the U.S. and meet additional eligibility criteria to qualify. Visit https://shopper-help.sezzle.com  for more information on Sezzle.

 What is Bolt? 

  • Bolt is our site’s express checkout program.  

  • Bolt’s checkout, you get a one-click, passwordless experience that allows you to effortlessly complete your purchase. 

  • Customers can save their information during checkout to create a Bolt account and get rewarded with a range of features otherwise unavailable to guest checkout shoppers. Whether you shop at one or ten stores, your saved information is ready for use across all stores in Bolt’s Network. 

  • A Bolt account unlocks unique features that enhance the customer'sshopping experience. Easily track packages, get shipping and delivery information in real-time, and re-order your favorite products from one spot. 

  • Mange payment and shipping information from one spot instead of over multiple store accounts 

  • Refer to https://www.bolt.com/shopper 

  •  

How do I make a return?

Return Guidelines

Please visit BaretrapsReturnCenter.com and enter your order number and any details to initiate the returns process.

  • Returned items must be in unused / unworn condition and in original box returned within 60 days of delivery.
  • Items marked FINAL SALE cannot be exchanged or returned at any time.
  • Return labels are available to be printed from the Returns Center. $5 will be deducted from the return total.
  • Original shipping costs are non-refundable.
  • * Returns from the following outlying territories are responsible for return shipping on all items. 
  • American Samoa (Oceania)
  • Guam (Oceania)
  • Northern Mariana Islands, Commonwealth of the (Oceania)
  • Puerto Rico, Commonwealth of (North America/Caribbean)
  • U.S. Virgin Islands (North America/Caribbean)

 

 

How do I make an exchange?

Exchanges:

  • Simply return the current item for a full refund following the returns instructions and then place a new order for the correct style/size.
  • Choose “Free Returns Promotion” to print a shipping label from the Returns Center.  The shipping fee will be waived by our team when they confirm the exchanged order has been placed. 
  • All exchanges are subject to approval from our returns team. If an exchange item is not ordered prior to us receiving the return, $8.50 will be deducted from the refund.

 

* Returns from the following outlying territories are responsible for return shipping on all items. 

  • American Samoa (Oceania)
  • Guam (Oceania)
  • Northern Mariana Islands, Commonwealth of the (Oceania)
  • Puerto Rico, Commonwealth of (North America/Caribbean)
  • U.S. Virgin Islands (North America/Caribbean)

 

 

I need to change my order.

Want to change an item you just ordered?

Contact us by 12pm EST on the day the order is placed, and we can still change or cancel the order before it ships.
Email: Info@Baretraps.com

 

Do you ship to Canada?

No. Unfortunately, international shipping is not available currently. Our items can be found at Canadian retailers and online at DSW, Macy’s and Famous Footwear.

 

Is there a warranty for your products?

 We guarantee new product purchases from our website or retail partners for up to 1 year from purchase.

          To submit your product for warranty, send images of the defect and your Baretraps order # or any proof of purchase for the item to info@baretraps.com.

Items purchased from discount retailers, re-sellers and secondary sales methods may not be covered by warranty.

I did not receive my order, but it is marked as delivered.

Please reach out to UPS or USPS to file a claim for the missing package. Then please contact us at info@baretraps.com with your UPS/ USPS case #.
We will then follow up with UPS/USPS. Once the missing package is confirmed, we will issue a full refund for the missing item.

I have not received a status update on my order?

Order updates and tracking are sent via email. Please check your email spam folder for any potential missing notifications.
If you have a Baretraps account, you can log in to check the status of your order.
If you are still not able to find an update on your order email info@baretraps.com and one of our CS agents will assist you.

My order was incorrect when I received it.

Please contact us at info@baretraps.com to notify us of the issue. Then create a return for the item using the “incorrect item received” option to print a return label from the Returns Center. https://baretraps.returnscenter.com/

You will need to place a new order on our site to order a replacement.

I received the incorrect size in my order, but the box was correct.

Please contact us at info@baretraps.com to notify us of the issue. Then create a return for the item using the “incorrect item received” option to print a return label from the Returns Center at no cost to you. https://baretraps.returnscenter.com/

You will need to place a new order on our site to order a replacement.

There is an issue with the fit of my shoes.

You can Exchange or Return the item via our returns center.

Return Guidelines

Please visit BaretrapsReturnCenter.com and enter your order number and any details to initiate the returns process.

  • Returned items must be in unused / unworn condition and in original box returned within 60 days of delivery.
  • Items marked FINAL SALE cannot be exchanged or returned at any time.
  • Return labels are available to be printed from the Returns Center. $5 will be deducted from the return total.
  • Original shipping costs are non-refundable.
  • Returns from the following outlying territories are responsible for return shipping on all items. 
  • American Samoa (Oceania)
  • Guam (Oceania)
  • Northern Mariana Islands, Commonwealth of the (Oceania)
  • Puerto Rico, Commonwealth of (North America/Caribbean)
  • U.S. Virgin Islands (North America/Caribbean)

Exchanges:

  • Simply return the current item for a full refund following the returns instructions and then place a new order for the correct style/size.
  • Choose “Free Returns Promotion” to print a shipping label from the Returns Center.  The shipping fee will be waived by our team when they confirm the exchanged order has been placed. 
  • All exchanges are subject to approval from our returns team. If an exchange item is not ordered prior to us receiving the return, $8.50 will be deducted from the refund.

 

My shoes are defective or damaged.

Please contact us at info@baretraps.com to notify us of the problem you are having with the product.

Then create a return for the item using the “defective/damaged” option to print a return label from the Returns Center at no cost to you. https://baretraps.returnscenter.com/

You will need to place a new order on our site to order a replacement.

How do I redeem my loyalty points?

Redeem your loyalty points at checkout. Login into your Baretraps account then proceed to checkout. Select the number of points you would like to redeem from the drop-down window under the payment portion of the checkout process. You can redeem in intervals of $10, $20, $30- and $50-dollar increments.

How do I check my loyalty balance?

Visit our Loyalty page at https://baretraps.com/rewards and login to see how many points you have accumulated.

I purchased my shoes from another store, but they are defective.

First see if the retail store you purchased from will accept the return or exchange. If they are unwilling to process the return, reach out to us.

We guarantee new product purchases from our website or retail partners for up to 1 year from purchase. However, we are not able to process returns, exchanges or refunds for items purchased from a 3rd party retailer. We can only replace the product if we have that item in stock, or issue a coupon for the amount paid at the retail store to be used for a new pair of shoes on Baretraps.com

To submit your product for warranty, send images of the defect and a description of the issue you are having, along with a proof of purchase for the item to info@baretraps.com.

Items purchased from discount retailers, re-sellers and other secondary sales methods may not be covered by warranty.

I tried to return shoes I purchased from another retail store, but they will not accept my return.

We guarantee new product purchases from our website or retail partners for up to 1 year from purchase. However, we are not able to process returns, exchanges or refunds for items purchased from a 3rd party retailer. We can only replace the product if we have that item in stock, or issue a coupon for the amount paid at the retail store to be used for a new pair of shoes on Baretraps.com

To submit your product for warranty, send images of the defect and a description of the issue you are having, along with a proof of purchase for the item to info@baretraps.com.

Items purchased from discount retailers, re-sellers and other secondary sales methods may not be covered by warranty.